Frequently Asked Questions

Why can't I send mail using a WiFi hot-spot and/or when my laptop is tethered to my phone?
Last Updated 4 years ago

Providers of WiFi hot-spots and mobile phone networks may block mail sent by you to port 25 (the port normally used when sending mail) of our servers.  They do this to prevent spam being sent by computers which have been hijacked by viruses.

The fix is to configure your mail client to use port 587 instead of port 25.  This is far more likely to be permitted than port 25.

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